Policies

SHIPPING

We aim to ship all orders both domestic and international within 2 business days after purchase.

During a sale or release, please allow up to 10 business days for orders to be shipped due to the high volume of orders.

Orders over $100 in the US and Canada and $250 international qualify for free shipping. Free shipped orders will be sent non-tracked, standard shipping.

Customers are responsible for providing the correct shipping information prior to shipping. We will ship to the shipping address given at the time of checkout. Whistle and Flute is not responsible for packages delivered to an incorrect address.

Reshipping of packages returned to Whistle and Flute due to an incorrect address can be reshipped at the customer's cost.

If a package is not received after 30 days standard shipping in North America or 60 days international we will re-ship your order via standard shipping.

We do not issue refunds on lost packages.

 
ALTERING AN ORDER 

We are not able to combine orders or refund shipping on multiple orders, as all orders are shipped individually.

Please be sure you are checking out with the correct items as we are not able to alter an order once it has been placed.

Our fulfillment center frequently ships within hours of ordering.

All Sales on Gift Cards are FINAL. These orders cannot be cancelled or refunded.


PRICE ADJUSTMENT

We are happy to help you with a price adjustment on any un-shipped order when sale code is provided. 


INTERNATIONAL ORDERS

The customer will be responsible for your country’s sales tax and/or duties.

International shipping can take up to 6-8 weeks for delivery, depending on the country.

Not all countries offer continued tracking once your package has left the Canada. If you are not able to locate your package once it has left the Canada, please contact your local postal carrier.


RETURNS

 Please see our Return page here

 

Any further questions? Please contact us: Hello@whistleandflute.com

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