Shipping & Returns

RETURNS:

At Whistle & Flute, your satisfaction is our priority. If, for any reason, you are not completely happy with your purchase, we gladly accept returns within 30 days from the date of receipt. To facilitate a smooth return process, kindly ensure that the item is unused, in its original condition, with tags, and in the original packaging.

Please be aware that sale items are eligible for shop credit returns only, and items discounted by more than 50% are considered final sale.

For your convenience, we have a dedicated Return Portal to streamline and expedite the returns process. Should you have any inquiries regarding how to return your item, feel free to reach out to us at support@whistleandflute.com.

SHIPPING:

We strive to dispatch all orders within 2 business days of purchase. The shipping time indicated at checkout reflects the estimated delivery period once your order departs our facility.

During promotional events or product releases, please allow up to 10 business days for order processing due to increased demand.

For orders exceeding $100 (after discount and before applicable taxes) within Canada or the US, we offer complimentary non-tracked standard shipping. Alternatively, various shipping rates based on location and order value are applicable for other orders. Express and courier options are also available during checkout.

INTERNATIONAL ORDERS:

Shipping rates will be automatically calculated at checkout. Please be advised that customers are responsible for any sales tax or customs duties applied by their respective countries upon the shipment's entry.

International shipping durations may vary, with delivery times of up to 6-8 weeks depending on the destination. Please note that some countries may not provide ongoing tracking once the package departs Canada. If you encounter difficulties tracking your package after it leaves Canada, we recommend contacting your local postal carrier.

LOCAL PICK UP:

Regrettably, we currently do not offer local pick-up services.

For any further questions or assistance, please don't hesitate to reach out to us at support@whistleandflute.com.

Thank you for choosing Whistle & Flute!